How to Maintain Customer Relationship – Tesla’s Way


By focusing on the customer experience, Tesla (TSLA stock price) implicitly understood the average customer and turned them into marketers by contacting them in meaningful ways. Thanks to media attention and effective use of social media, Tesla has saved a lot of marketing costs and has been one of the world’s most popular car manufacturers without the need for advertising. Leading the automaker’s sustainability revolution, Tesla has embraced a green foundation, and its sophisticated design and functionality make it appealing to Tesla lovers. It helped expand faster than most other new car brands.

Elon Musk and his company have been in the news frequently lately for good reason. Musk is constantly pushing the boundaries of technology, from space exploration to electric vehicles and solar panels. Since Tesla’s acquisition of Solar City, what was once the leading solar installer in the United States has undergone many changes.

Tesla is very interested in social media and the CEO is the face of the brand. Tesla is one of the top three on social media, ahead of Volkswagen, Ford and Toyota compared to other auto giants. Tesla doesn’t need paid ads to drive sales. Word of mouth and free media coverage is enough to drive demand for the brand. Tesla is said to have built a strong brand that requires less advertising and public relations. Tesla’s website is also an effective sales and marketing channel. You can also use Twitter to successfully communicate with a large number of fans and followers.

Connecting through social media and marketing

One of the ways many marketing researchers personalize the Tesla brand is through the humor they bring to marketing. This was not a boring statement from the company when Tesla announced that it would open all patents to the public in an effort to accelerate the development of electric vehicles. Instead, the headline was a parody of an Internet meme called all patents are the internet users. There is no doubt that Elon Musk, a mysterious space entrepreneur and CEO of Tesla Motors, has the knack for sketching. There is no denying that their efforts are effective.

They often get it without paid ads. This is just one of the reasons why their “anti-advertising” approach is worth understanding. One of the things Musk seems to have completed is getting to know his audience. He understands what it takes to make people feel “informed” and special. If you own a Tesla, you will be part of the community in ways that not all car manufacturers can reach. You can check its releases at